Guarantee flawless execution with integrated task management
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Taco Bell rapidly deployed Crew to its corporate-owned locations and made it available to the broader franchise system. Crew's frictionless onboarding and dedicated support enabled the roll out to 140,000+ Taco Bell corporate and franchise team members quickly and efficiently.
Corporate team members
Corporate locations
Franchise team
members
Franchise locations
With Crew, Taco Bell has the ability to enable real-time communications to team members to manage shift coverage, push top-down announcements, or recognize excellent team members. This ease and transparency of communication seamlessly keeps the team on the same page, from the boardroom to the break room.
Steve Plank
Chief Technology Officer
Taco Bell
All team members have real-time access to the schedule via seamless integration to the BOH scheduling system.
Employees can easily request shift changes and pick up extra shifts via a self-serve shift marketplace, saving managers critical time.
Employees get the hours and flexibility they need to improve work-life balance and ultimately to deliver outstanding customer experiences.
Managers have complete control over all communication and conversations
Users have options for content flagging and escalation paths for sensitive or offensive content
Eric Phernambucq
Restaurant Transformation
Taco Bell
One-way messages directly to the frontline, with explicit acknowledgement for critical communications, ensures everyone is in the know.
Structured, hierarchical communication helps teams communicate effectively and respond to changing circumstances and procedures.
Franchisees can create a mobile-friendly destination for employees to access the latest policies and procedures.
Kathy Mullane
VP - HR & Training
Summerwood franchise organization (100+ locations)
Overall customer satisfaction has climbed from 66% to over 70% since adopting Crew.
Dan Skinner
Director of Operations
ES-O-EN franchise
I’ve been in the industry for over 50 years, and this is the most important tool we’ve ever given our managers.
John Marsella, Jr.
President and COO
Summerwood franchise
We have over 6,000 employees, and Crew helps us with communication, connection across the organization, and retention—particularly in keeping the K-Mac “family” atmosphere alive.
Matthew Parry
Director of People Development
K-MAC franchise
Crew has made it much faster and easier to find and optimize coverage so we can serve our customers.
David Morrison
VP of Operations
Tacala franchise
Crew has been a major contributor to improving our staffing levels and connecting directly with all our employees. Overall, it's contributed to a 5% lift in customer satisfaction.
Stephen Nicolaysen
CFO
ES-O-EN franchise
Operators have so much on their plates. Crew takes away the steps that shouldn't be there, so our operators can focus on running their restaurants.
Mazen Albatarseh
Chief People Officer
Tacala franchise
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